Detailed Package Errors View

Available for plans: Enterprise and Ultimate.

A CRM Analytics license is required to view and access CRM Analytics assets in Unified Analytics.

You can use the Package Errors tab of the In-Depth Usage Report dashboard to detect exceptions raised by your package in customer orgs.

Open the ISV Analytics app from the app launcher and navigate to In-Depth Usage Report. Select the Package Errors tab on the dashboard.

The dashboard shows all uncaught exceptions raised by your app in the last 7 days. It contains details such as the exact timestamp and stack trace to enable easy debugging and quick remediation.

Note: There is also a similar Package Errors tab in the Package Usage Overview dashboard. However, it displays data aggregated monthly to cover a much broader timeframe, but as a result, does not contain the exact timestamp of the exception occurrence. To learn more, reference this article.

What You Can Do with This Data

Exception monitoring can help strengthen your product reputation and customer satisfaction:

• React to errors immediately, before the customer is significantly affected.
• Improve your product by fixing bugs quickly, before they become a larger problem.

Use Filters for More Specific Results

There is a filter panel at the top of the dashboard that you can use to narrow down the displayed data and save preferred views. To learn more about the filtering options, see this article.