Ultimate Salesforce AppExchange Monitoring

See ISV Analytics In Action
Should I get analytics?
Yes, if you have at least one of these problemsLimited Visibility into Customer Usage
Difficulty understanding how customers use your app.Difficulty Managing Custom Metrics
Need to track specific events not covered by standard analytics.Ineffective Product Development
Unsure which features to prioritize in your roadmap.High Customer Churn Rates
Losing customers without knowing why.Delayed Issue Detection
Not spotting app errors quickly enough.Challenges in Forecasting Growth
Difficulty predicting future trends and resource needs.Lack of Insight into Trial Engagement
Unable to track how prospects use your trial app.Missed Upselling Opportunities
Unable to identify customers ready for an upgrade.Poor Understanding of Market Segmentation
Lacking clarity on which regions or industries drive your sales.What ISV Analytics provides?
Package Usage Overview


Subscriber Overview


Custom Interactions


In-Depth Usage Report


Our Team




Why Analytics Are Essential for Success?
Free Trial
isvanalytics@beyondthecloud.dev or directly schedule a call.
Do you have more questions about ISV Analytics?
We process your data differently based on the app plan you choose:
- Standard - Free, Standard - In the Standard plan, your data doesn't leave your Salesforce instance. We download your usage logs from the URL provided by Salesforce, process them on the Platform, and transfer the data for post-processing and visualization to the native Salesforce CRM Analytics app installed in your org.
- Premium, Enterprise, Ultimate - To allow our enterprise customers to go beyond platform processing limits and drastically increase the supported data volumes, we use our own processing logic hosted on AWS to download and preprocess your app usage logs. The processing service is used only to download the logs, preprocess them, and send them to CRM Analytics installed on your Salesforce org. Apart from the authorization information (needed to post logs to your Salesforce org), we do not store any of your data outside of the Salesforce platform.
If you are on the Premium, Enterprise, or Ultimate plan and your data must be processed only in a certain region due to legal compliance requirements, contact us and we will set the specific logs processing region for you.
No, Salesforce does not allow requests for your app's AppExchange App Analytics logs from any org other than your License Management Org (LMA). ISV Analytics must be installed in this org. If you are unsure which org is your LMA, it is typically the same as your Partner Business Org (unless you have requested otherwise) - the org you received when you became a Salesforce Partner.
ISV Analytics does not modify any existing records in the License Management Org; it operates exclusively within its own data model and treats all other data as read-only.
You will see the app usage interactions in the ISV Analytics App between one and three days after they occurred. The delay occurs because Salesforce needs time to accumulate all usage logs data from instances all over the world. To learn more about how we synchronize your app usage data, please refer to this article: Data Synchronization Considerations.
Yes, you do - but the good news is you already have them! 😉
As a Salesforce ISV Partner distributing AppExchange apps, you are provided with two CRM Analytics Growth licenses for free (this matches the number of standard Salesforce licenses provided to Salesforce Partners by default - effectively the default number of Salesforce Users on Partner Business Orgs). They allow you to use our dashboards and also create your own based on the data collected by ISV Analytics.
If you need more than two, contact your Partner Account Manager to purchase additional licenses.
CRM Analytics is a powerful Salesforce native tool used for data analysis. The ISV Analytics App uses its features to visualize your app usage data on responsive dashboards. This allows you to customize what we provide out of the box and go beyond standard Salesforce dashboards.