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Troubleshooting

Available for plans:
Standard - Free,
Standard,
Premium,
Enterprise and
Ultimate.
A CRM Analytics license is required to view and access CRM Analytics assets in Unified Analytics.

Troubleshoot ISV Analytics App​

If you feel that the app dashboards show incomplete/invalid data or suspect that the app functions incorrectly, there are a few ways you can troubleshoot the issues.

ISV Analytics Debug Tab​

You can check if the app has logged any errors or warnings by opening the ISV Analytics Debug tab.

You can just open ISV Analytics Debug tab by searching ISV Analytics Debug in App Launcher or you can add it to your menu.

  1. Click the pencil icon on the right side of your menu.
  2. Click the Select More Items button.
  3. In the menu on the left, go to the All tab and search for the ISV Analytics Debug tab.
  4. Click the plus (+) icon next to the ISV Analytics Debug tab.
  5. Click Add Nav Items.

Error Logs

Open the log record to see more details. If it is not helpful, contact us and we will help you resolve the issue.

Monitor the App Notifications​

The app displays different notifications on its pages whenever your attention is needed. Be sure to read those notifications and act accordingly. For example, when the app detects that your package usage logs are too large for your current plan and part of the data is not being collected, it will notify you about this and ask you to upgrade to a higher plan.

App Notifications

Contact Us to Get the Best Support​

You can always contact us and we'll help you resolve any issues you're facing. You can reach us in two ways:

We always respond quickly. We are not a giant corporation with responsibility delegated far away. We are a group of friendly people who want you to benefit from our product. ;)