Ultimate Salesforce AppExchange Monitoring

Built on Salesforce AppExchange App Analytics, ISV Analytics provides deep insights into customer interactions with your applications. Transform raw data into meaningful insights to make smarter decisions, drive growth, and increase customer retention.

See ISV Analytics In Action

Should I get analytics?

Yes, if you have at least one of these problems

Limited Visibility into Customer Usage

Difficulty understanding how customers use your app.

Difficulty Managing Custom Metrics

Need to track specific events not covered by standard analytics.

Ineffective Product Development

Unsure which features to prioritize in your roadmap.

High Customer Churn Rates

Losing customers without knowing why.

Delayed Issue Detection

Not spotting app errors quickly enough.

Challenges in Forecasting Growth

Difficulty predicting future trends and resource needs.

Lack of Insight into Trial Engagement

Unable to track how prospects use your trial app.

Missed Upselling Opportunities

Unable to identify customers ready for an upgrade.

Poor Understanding of Market Segmentation

Lacking clarity on which regions or industries drive your sales.

What ISV Analytics provides?

Package Usage Overview

Feature Usage Summary

Unique Users

Users Over Time

Usage Over Time

Usage Per Region

Package Errors

Monitor how customers are utilizing different features of your app. Identify which functionalities are most popular to guide future development and enhancements.

Subscriber Overview

Licensing Summary

Customers Summary

Get a consolidated view of your app's licensing status across all customers. Track installations, trials, and expirations to optimize revenue and manage compliance.

Custom Interactions

Define and monitor custom log events that are critical to your business. Capture specific user actions, milestones, or exceptions for deeper behavioral insights.

In-Depth Usage Report

Hourly Usage Trends

Custom Interactions

Package Errors

Analyze app usage on an hourly basis to identify peak activity periods. Optimize system performance and schedule maintenance during low-usage times.

Our Team

If you need support with ISV Analytics setup or have any questions, reach out to us.

Bartosz Suchocki

Piotr Gajek

Maciej Ptak

Jan Śledziewski

Why Analytics Are Essential for Success?

20%

companies have lost customers due to incomplete or inaccurate customer information, and 15% failed to secure new contracts for the same reason.

70%

users cancel subscriptions because of poor service interactions.

$75+

billion is lost annually by businesses due to inadequate customer service.

80%

businesses believe they offer superior service, but only 8% of customers agree.

90%

users who experience problems with an application do not report them, leading to frustration and abandonment of the product

Free Trial

Go to appexchange and click "Get It Now"

Install in your Production Partner Business Org

Complete the set-up.

View dashboards filled up with your customers' data

If you would need assistance in any steps please reach out us at
isvanalytics@beyondthecloud.dev or directly schedule a call.

Do you have more questions about ISV Analytics?

Where is my data processed and what data do you collect?

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We process your data differently based on the app plan you choose:

Standard - Free, Standard - In the Standard plan, your data doesn't leave your Salesforce instance. We download your usage logs from the URL provided by Salesforce, process them on the Platform, and transfer the data for post-processing and visualization to the native Salesforce CRM Analytics app installed in your org.
Premium, Enterprise, Ultimate - To allow our enterprise customers to go beyond platform processing limits and drastically increase the supported data volumes, we use our own processing logic hosted on AWS to download and preprocess your app usage logs. The processing service is used only to download the logs, preprocess them, and send them to CRM Analytics installed on your Salesforce org. Apart from the authorization information (needed to post logs to your Salesforce org), we do not store any of your data outside of the Salesforce platform.

If you are on the Premium, Enterprise, or Ultimate plan and your data must be processed only in a certain region due to legal compliance requirements, contact us and we will set the specific logs processing region for you.

Can I test ISV Analytics on my sandbox?

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No, Salesforce does not allow requests for your app's AppExchange App Analytics logs from any org other than your License Management Org (LMA). ISV Analytics must be installed in this org. If you are unsure which org is your LMA, it is typically the same as your Partner Business Org (unless you have requested otherwise) - the org you received when you became a Salesforce Partner.

ISV Analytics does not modify any existing records in the License Management Org; it operates exclusively within its own data model and treats all other data as read-only.

I used the app today and don't see the interactions recorded in ISV Analytics app yet. When will I see my usage data?

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You will see the app usage interactions in the ISV Analytics App between one and three days after they occurred. The delay occurs because Salesforce needs time to accumulate all usage logs data from instances all over the world. To learn more about how we synchronize your app usage data, please refer to this article: Data Synchronization Considerations.

Do I need a CRM Analytics licenses to use the ISV Analytics app?

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Yes, you do - but the good news is you already have them! 😉

As a Salesforce ISV Partner distributing AppExchange apps, you are provided with two CRM Analytics Growth licenses for free (this matches the number of standard Salesforce licenses provided to Salesforce Partners by default - effectively the default number of Salesforce Users on Partner Business Orgs). They allow you to use our dashboards and also create your own based on the data collected by ISV Analytics.

If you need more than two, contact your Partner Account Manager to purchase additional licenses.

How is CRM Analytics related to the ISV Analytics app?

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CRM Analytics is a powerful Salesforce native tool used for data analysis. The ISV Analytics App uses its features to visualize your app usage data on responsive dashboards. This allows you to customize what we provide out of the box and go beyond standard Salesforce dashboards.