Ultimate Salesforce AppExchange Monitoring
Built on Salesforce AppExchange App Analytics, ISV Analytics provides deep insights into customer interactions with your applications. Transform raw data into meaningful insights to make smarter decisions, drive growth, and increase customer retention.
See ISV Analytics In Action
Should I get analytics?
Yes, if you have at least one of these problems
Limited Visibility into Customer Usage
Difficulty understanding how customers use your app.Difficulty Managing Custom Metrics
Need to track specific events not covered by standard analytics.Ineffective Product Development
Unsure which features to prioritize in your roadmap.High Customer Churn Rates
Losing customers without knowing why.Delayed Issue Detection
Not spotting app errors quickly enough.Challenges in Forecasting Growth
Difficulty predicting future trends and resource needs.Lack of Insight into Trial Engagement
Unable to track how prospects use your trial app.Missed Upselling Opportunities
Unable to identify customers ready for an upgrade.Poor Understanding of Market Segmentation
Lacking clarity on which regions or industries drive your sales.What ISV Analytics provides?
Package Usage Overview
Subscriber Overview
Custom Interactions
In-Depth Usage Report
Churn Risk Analysis
Our Team
Need support with ISV Analytics setup or have any questions?
Reach out to us, we are here to help.
Why Analytics Are Essential for Success?
Helping ISV partners
achieve data-driven success
"ISV Analytics has been a game-changer for our team, providing deep, actionable insights into every layer of our app's usage. The Features Usage tracking allows us to see exactly which features resonate with customers, helping us shape our roadmap based on real data."
"This tool is incredibly user-friendly, both in setup and usage. It's easy to configure and delivers valuable insights into how your product is being used. A must-have for any ISV aiming to better connect with users and enhance their product!"
"I've got to say, ISV Analytics has been a total game changer for me. As an ISV, I've published a free app called Formula Debugger, and understanding how users interact with it has always been a bit of a challenge. But with ISV Analytics, I've been able to get a clear picture of user interactions without breaking a sweat."
"What a blast! After publishing my AppExchange package called Share Me, I had difficulties understanding the main usage areas and when I should contact a trial customer. With ISV Analytics, I was able to do that easily, and thanks to flexible Custom Interactions and the help of the wonderful Beyond The Cloud Team, I got all the insights I needed. Now, I know which features are used the most and which are not driving my ROI."
"What I appreciate most about ISV Analytics app is its simplicity. The data it provides is easy to understand and directly influences our product decisions."
"It offers a clear snapshot of customer interactions, helping us pinpoint where to invest in product enhancements. Plus, the team behind the app is super responsive, making setup and ongoing support straightforward."
App Analytics In Practice – Approach Comparison
Choose the right analytics solution for your Salesforce AppExchange app
Build your own
- 🟢You have very unique needs, and ready-to-go solutions do not meet your expectations.
- 🔴You are not ready for significant investments (both in money and time)
- 🔴Ready-to-go solutions cover your needs
Free semi-manual app
(e.g., Package Visualizer)- 🟢You don't want to spend any money
- 🟢Your needs are basic, and you're OK with a manual request and visualization process
- 🔴A manual approach is not an option
- 🔴You want to observe app usage metrics regularly over time
Paid (freemium) solution
ISV Analytics- 🟢You don't want to spend any money, but distribute only free apps or have less than 6 paying customers (you're eligible for the free version then)
- 🟢You need to observe your analytics data regularly to draw strategic conclusions
- 🔴You have no budget and are not eligible for the free plan
Build your own
- 🟢You have very unique needs, and ready-to-go solutions do not meet your expectations.
- 🔴You are not ready for significant investments (both in money and time)
- 🔴Ready-to-go solutions cover your needs
Free semi-manual app
(e.g., Package Visualizer)- 🟢You don't want to spend any money
- 🟢Your needs are basic, and you're OK with a manual request and visualization process
- 🔴A manual approach is not an option
- 🔴You want to observe app usage metrics regularly over time
Paid (freemium) solution
ISV Analytics- 🟢You don't want to spend any money, but distribute only free apps or have less than 6 paying customers (you're eligible for the free version then)
- 🟢You need to observe your analytics data regularly to draw strategic conclusions
- 🔴You have no budget and are not eligible for the free plan
Free Trial
If you would need assistance in any steps please reach out us at
isvanalytics@beyondthecloud.dev or directly schedule a call.
Do you have more questions about ISV Analytics?
We process your data differently based on the app plan you choose:
- Standard - Free, Standard - In the Standard plan, your data doesn't leave your Salesforce instance. We download your usage logs from the URL provided by Salesforce, process them on the Platform, and transfer the data for post-processing and visualization to the native Salesforce CRM Analytics app installed in your org.
- Premium, Enterprise, Ultimate - To allow our enterprise customers to go beyond platform processing limits and drastically increase the supported data volumes, we use our own processing logic hosted on AWS to download and preprocess your app usage logs. The processing service is used only to download the logs, preprocess them, and send them to CRM Analytics installed on your Salesforce org. Apart from the authorization information (needed to post logs to your Salesforce org), we do not store any of your data outside of the Salesforce platform.
If you are on the Premium, Enterprise, or Ultimate plan and your data must be processed only in a certain region due to legal compliance requirements, contact us and we will set the specific logs processing region for you.
No, Salesforce does not allow requests for your app's AppExchange App Analytics logs from any org other than your License Management Org (LMA). ISV Analytics must be installed in this org. If you are unsure which org is your LMA, it is typically the same as your Partner Business Org (unless you have requested otherwise) - the org you received when you became a Salesforce Partner.
ISV Analytics does not modify any existing records in the License Management Org; it operates exclusively within its own data model and treats all other data as read-only.
You will see the app usage interactions in the ISV Analytics App between one and three days after they occurred. The delay occurs because Salesforce needs time to accumulate all usage logs data from instances all over the world. To learn more about how we synchronize your app usage data, please refer to this article: Data Synchronization Considerations.
Yes, you do - but the good news is you already have them! 😉
As a Salesforce ISV Partner distributing AppExchange apps, you are provided with two CRM Analytics Growth licenses for free (this matches the number of standard Salesforce licenses provided to Salesforce Partners by default - effectively the default number of Salesforce Users on Partner Business Orgs). They allow you to use our dashboards and also create your own based on the data collected by ISV Analytics.
If you need more than two, contact your Partner Account Manager to purchase additional licenses.
CRM Analytics is a powerful Salesforce native tool used for data analysis. The ISV Analytics App uses its features to visualize your app usage data on responsive dashboards. This allows you to customize what we provide out of the box and go beyond standard Salesforce dashboards.