# Troubleshooting

> Troubleshoot ISV Analytics issues with error logs and support. Learn practical steps for resolving data inaccuracies and functionality problems.

# Troubleshooting

## Troubleshoot ISV Analytics App

If you feel that the app dashboards show incomplete/invalid data or suspect that the app functions incorrectly, there are a few ways you can troubleshoot the issues.

### ISV Analytics Debug Tab

You can check if the app has logged any errors or warnings by opening the `ISV Analytics Debug` tab.

You can just open `ISV Analytics Debug` tab by searching `ISV Analytics Debug` in App Launcher or you can add it to your menu.

1. Click the pencil icon on the right side of your menu.
2. Click the **Select More Items** button.
3. In the menu on the left, go to the **All** tab and search for the `ISV Analytics Debug` tab.
4. Click the plus (+) icon next to the `ISV Analytics Debug` tab.
5. Click **Add Nav Items**.

![Error Logs](img/error-logs.png)

Open the log record to see more details. If it is not helpful, [contact us](#contact-us-to-get-the-best-support) and we will help you resolve the issue.

### Monitor the App Notifications

The app displays different notifications on its pages whenever your attention is needed. Be sure to read those notifications and act accordingly. For example, when the app detects that your package usage logs are too large for your current plan and part of the data is not being collected, it will notify you about this and ask you to upgrade to a higher plan.

![App Notifications](img/appNotification.png)

## Contact Us to Get the Best Support

You can always contact us and we'll help you resolve any issues you're facing. You can reach us in two ways:

- Drop us an email at contact@beyondthecloud.dev.
- Schedule an app setup meeting via this link: [ISV Analytics Appointment](https://calendar.app.google/pqwrNCTu945HrntS8).

We always respond quickly. We are not a giant corporation with responsibility delegated far away. We are a group of friendly people who want you to benefit from our product. ;)